HR
Henk R

1 reviews | Active since Mar 2009

25 Apr 2019, 14:28

No repair service

My note 9 had an faulty camera it I was told to go to Vodacom vanderbijlpark repairs to get it fixed, My phone went in for repair but I found that the power key was not working correctly and Samsung again said I should take it in, My phone came back after second repair with the same fault and Samsung again said I should take it in, I was then send in for advance repairs and my phone came back with a faulty finger print scanner and went in for the fourth time and it came back from repair with the faulty finger print scanner and I had to send it back now for the 5th time

My device has been at the repair center for 36 days and counting with little to no hope of it being fix properly

0
Replies (2)
Vodacom
Vodacom's reply25 Apr 2019, 14:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team      
Vodacom
Vodacom's reply26 Apr 2019, 10:31
Official
 Dear Henk 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team