No renewal of contract for 5 and a half months

I am furious as well as disgusted by Vodacom. I have been a paying customer for the past 20 years they even checked the records. Still that is not enough. We have approximately six or mor contracts with Vodacom, but that does not mean ANYTHING to them. In 2017 October one of the contracts was due for an upgrade, again I was a Loyal PAYING customer and played open cards with Vodacom and said to them that I can get an Apple, Ipad and a iphone or an Apple Mac Book and a iphone from MTN for a very reasonable price with that I mean nothing more than R1200.00 per month with minutes and data included. I stated that I don’t want to swap and chance to another network for example MTN and would prefer if I could stay with Vodacom and if they in any way possible can match the deal or help me? It was stated several times that “ yes” they can but everytime the contract department consultants had to first speak to their Supervisor and then they PROMISED they will phone me back. It has been five and a half months and every day I was on the phone with Vodacom UPGRADE DEPARTMENT FROM RANDNBURG TO MIDDLEBURG spoke to several people these are only some : 1.Phindiswa(After hours Sales) 2.Nontandazo(Upgrade department Randburg) 3.Lebo (A Lady in Upgrade Department Randburg) 4.William (Senior Consultant) in Midrand 5. Noxolo (upgrade department) these are only a few names mentioned …. I am furious The 6th of March 2018 I spent 6 HOURS on the phone with Vodacom, but Nothing new; I still got NO results… Yesterday the 7th of March another 7 hours and 40minutes was spent on the phone with Vodacom….AND I achieved NOTHING. This was all good and well, till on the Sunday the 25th February 2018 my parents was in a serious accident and I had no DATA or MINUTES on my phone to be able to purchase airtime on my phone for banking using my banking App to buy airtime or Data. This would not have happened if my contract has been renewed the week before by Lebo or Nontandazo from upgrade department in Johannesburg, Randburg and Middleburg they gave me deals and tried to match MTN deal and then when they had to phone me back to confirm the deals they NEVER did and I NEVER got an upgrade. Lebo explained to me by phoning or updating online they cannot do combo deals like an ipad and an iphone , but that Vodacom has daily deals that nobody knows about except the consultants. So Lebo offerd me a deal on the iphone 8 with 800 minutes on the Red Select package for R799.00 for 24 months and then they will add in another 5GB of data promotional. It was PERFECT as I DO NOT WANT ANY OTHER PHONE EXCEPT an iphone and no iphone older than a iphone 8. So the deal sounded fantastic as my mother is the account holder and I have been battling for 6 years now to get the account on my name as I am 24 years old now so never the less the lady consultant Lebo NEVER phoned my mother for conformation if I am taking her(Lebo) or Nontandazo deal offerd to me. I feel Vodacom has slipt up very badly AND THEY NEED TO FIX THIS PROBLEM NOW! Then in the middle off all of this a lady named Nontandazo phones me and speaks to me and says she can better the deal by giving me a iphone 8 plus OR iphone X for R799.00 for 24 month 400 minutes and 7 GB of data they made the minutes half and less so that I can get an iphone8 Plus or iphone X. Again I was not phoned for conformation my mother neither… I have spoken to so many people (consultants) I can’t keep track of all their names even a senior advisor and team leader. I am at the point to Name and Shame Vodacom which is not right in my eyes but to be treated like that after being a loyal paying customer for 20 years plus this is unacceptable. I want this problem solved and be compensated for all my time and energy. I will not except any other deal more than R799.00 and nothing less than the minutes(800MIN) and Data(7GB) I have been offered it is NOT NEGOTIONABLE. PLEASE HELP Kind Regards Luné Holtzhauzen