No remorse for a deceased client or grieving family from Vodacom

My husband passed away due to unnatural causes. He had a contract with Vodacom for over 25 years!!!! Vodacom wants to penalise a deceased client and their grieving family for canceling a contract. Where is your heart???? This contract is asked to be canceled as my husband passed away. All the documents have been provided to you. We have paid you and you have made money on my husband’s account and number for the last 25 years!!!! And you want to penalise us, his surviving wife and surviving daughter because he cannot continue with his contract?! Over R29,000!!!! Have you got no heart?! I am a single Mom now with the breadwinner passing due to an accident. And you want us to pay that amount to cancel the contract???!!! This is just unthinkable.