No regard for their customers. Worst After Sale service EVER!!!! Underhanded tactics to get people to take up their products.

A Vodacom Sales Agent called to offer me a data package that was on promotion in June 2023. I took up the package and they delivered the router and SIM card in less than 48 hours. Only to find that the router does not work, after calling Vodacom to try and activate the sim. It's now September 2023 (THREE MONTHS LATER) and I am still sitting with a device that doesn't work and a package that I cancelled well within their required timelines. I have made a dozen phone calls to their After Sales team and recited my story so many times, only for them to tell me "I will escalate it and speak to my supervisor". Meanwhile, they continue to bill me for a service that is cancelled and a package they do not want to collect. I am in the process of doing an early cancellation of my cellphone contract, I refuse to stay with a company that wants to frustrate me into taking a service I don't want with gadgets that don't even work.