No regard for customers

Vodacom is by far the worst company you can do business with, I urge all fellow South Africans not to do business with Vodacom, they kie to their customers and they just don’t care. A couple of weeks back I did an upgrade online of the Huawei P Smart + Smart watch (and online exclusive deal) and upon doing that I got to the confirmation screen and the smart watch was appearing and the correct address I type in was appearing I then called Vodacom to confirm if the order went through and the order did go through, I then waited for delivery, ram delivered and left and after I opened my package booom no smart watch I then started calling in and I was told that I didn’t select the package with the smart watch, firstly there was no option to select as this was a combo deal I was told to send an email to ********** and up to this day no one has rep**** to my emails. But then what I find funny is that their system seems to have a fault itself because the address that I typed in was not the same address I got on the confirmation email and also not the same one that was given to ram couriers and also it didn’t register the smart watch as well. I have been in business with Vodacom for years and I must say their service get worse year after year I guess that’s why more and more people are moving to Telkom. All I wasnt is the order that I placed the smart watch and phone for now I only received the phone?? Deliver on the promises you make is that so hard Vodacom?? This is the second hellopeter post I am making even after acknowleding the first one no one got back to me ? I must say your service is realy going down the drain. And oh can I get my smart watch please as the deal I signed up for was a combo deal I don’t understand this nonsense about not selecting the right option as there were no options to select from, I have the screenshots of the deal before you decided to take the advert off your website. Its been weeks now posting here and sending emails and still no response