WM
Wehrner M
1 reviews | Active since Mar 2009
13 Jun 2022, 17:47
No refund shocker
On Friday 3 June I bought a phone cover from your shop in Summerstrand PE. The cover was broken, which I realised as I removed it from the package. I drove back to your shop the following morning and was told that there is a "No refund" policy in place - even for broken items. I was told to come back on Tuesday or drive to Bay West to collect a replacement. I received a call on Monday to collect replacement from your Summerstrand shop. This second cover was also broken. I was again refused a refund. (Brandon) Brandon then offered to get a cover from a different manufacturer. We returned to your shop on the 8th after a phonecall and when we arrived at your shop Brandon was not available and we were told to pay an extra R250 for the 3rd cover. I refused as Brandon made no mention of the extra cost. Please quote the paragraph from the Consumer Protection Act that enables you to refuse a refund on an item that was "faulty out the box". We now have a broken cover and no word from your shop. I'm surprised that your shop thinks I can drive up and down every time they tell me to. You still have my money and I still have a broken phone cover.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Jun 2022, 08:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jun 2022, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jun 2022, 14:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have contacted the store and was assisted.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jun 2022, 14:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have contacted the store and was assisted.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
WM
Wehrner M's updateReviewer Update
14 Jun 2022, 14:59I had to raise my voicej just to be able to finish my sentence. Your guy still had to argue. Unbelievable - this could have been resolved in a much better way, but now I will avoid your shop at all costs.
WM
Wehrner M's update14 Jun 2022, 14:59
Reviewer Update
I had to raise my voicej just to be able to finish my sentence. Your guy still had to argue. Unbelievable - this could have been resolved in a much better way, but now I will avoid your shop at all costs.