TM
Thembi M
1 reviews | Active since Oct 2016
09 Nov 2017, 18:10
No refund response
Following my complaint about the additional R100 penalty fee that I was charged without any prior notification, Vodacom acknowledged the complain but said nothing about my refund. I am still awaiting that money to be returned to my account. This is very bad and unjust as we work hard for every rand for anyone and especially Vodacom to just grab our money without any notification. Vodacom you are such a BIG cooperate to be labelled a "Ripper" of our hard earned money. REFUND MY MONEY
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Nov 2017, 06:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2017, 06:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Nov 2017, 13:43Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the email which I have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
Vodacom's reply10 Nov 2017, 13:43
Official
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the email which I have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
TM
Thembi M's updateReviewer Update
29 May 2020, 11:40Again here I am with a BAD experience from VODACOM. My contract was due to end on the 31 March 2020. Accordingly I called Vodacom to cancel my contract as I have not been using the sim card for more than 8 months. Hence, I had no interest to continue with this contract. Before we went on lockdown I had requested a cancellation and paid my final installment on the 20 March 2020. I was advised that it takes 30 days for cancelation to be finalized, hence mine was to be completed end of April 2020. Funny enough I got the bill for both April and May 2020. Enquired with billing why am I still being billed when my contract has been cancelled. They responded that my contract is still active. I then spoke to many Vodacom units including enquiries, subscriber collections, cancellations, accounts and legal during lockdown level 5. I was told many things this one referring to that one. Others crying that they are working at home and many system are inaccessible I must wait for end of May 2020. On the 25 May 2020 I was surprisingly called by their lawyer (MBDC) stating that my account was handed over due to none payment. This was disturbing as I have sent all the different unit my proof of payment and all the necessary documents showing that all outstanding monies have been settled. I then forwarded the emails to the lawyers and still I haven't heard anything to date.
I AM HIGHLY DISGUSTED BY THE TREATMENT RECIEVED FROM VODACOM. AS A RESULT OF THEIR *********** STAFF (at least the ones that I have dealt with) I NOW FOUND MYSELF ON THE VERGE OF BAD CREDIT RECORD. THIS IS UNFAIR AND UNACCEPTABLE.
PEOPLE BEWARE OF CORPORATES WHO JUST WANTS YOUR MONEY INDEFINATELY LIKE VODACOM. SOMEBODY PLEASE HELP...TIRED OF THIS NONSENSE. SEEMS LIKE EVERYTIME I ENGAGE WITH VODACOM, THEY JUST END UP DOING THE SAME THING: TAKING MY MONEY **********LY (it happened in 2016/17 and my money was never returned)! This time I am not going to pay, I even changed my bank account to ensure that they don't have access to my account. Herein the reference number 00241aFB9KAHHXGU received from subscriber collection and customer care at Vodacom. HEEEELLLPPP PLEASE
I AM HIGHLY DISGUSTED BY THE TREATMENT RECIEVED FROM VODACOM. AS A RESULT OF THEIR *********** STAFF (at least the ones that I have dealt with) I NOW FOUND MYSELF ON THE VERGE OF BAD CREDIT RECORD. THIS IS UNFAIR AND UNACCEPTABLE.
PEOPLE BEWARE OF CORPORATES WHO JUST WANTS YOUR MONEY INDEFINATELY LIKE VODACOM. SOMEBODY PLEASE HELP...TIRED OF THIS NONSENSE. SEEMS LIKE EVERYTIME I ENGAGE WITH VODACOM, THEY JUST END UP DOING THE SAME THING: TAKING MY MONEY **********LY (it happened in 2016/17 and my money was never returned)! This time I am not going to pay, I even changed my bank account to ensure that they don't have access to my account. Herein the reference number 00241aFB9KAHHXGU received from subscriber collection and customer care at Vodacom. HEEEELLLPPP PLEASE
TM
Thembi M's update29 May 2020, 11:40
Reviewer Update
Again here I am with a BAD experience from VODACOM. My contract was due to end on the 31 March 2020. Accordingly I called Vodacom to cancel my contract as I have not been using the sim card for more than 8 months. Hence, I had no interest to continue with this contract. Before we went on lockdown I had requested a cancellation and paid my final installment on the 20 March 2020. I was advised that it takes 30 days for cancelation to be finalized, hence mine was to be completed end of April 2020. Funny enough I got the bill for both April and May 2020. Enquired with billing why am I still being billed when my contract has been cancelled. They responded that my contract is still active. I then spoke to many Vodacom units including enquiries, subscriber collections, cancellations, accounts and legal during lockdown level 5. I was told many things this one referring to that one. Others crying that they are working at home and many system are inaccessible I must wait for end of May 2020. On the 25 May 2020 I was surprisingly called by their lawyer (MBDC) stating that my account was handed over due to none payment. This was disturbing as I have sent all the different unit my proof of payment and all the necessary documents showing that all outstanding monies have been settled. I then forwarded the emails to the lawyers and still I haven't heard anything to date.
I AM HIGHLY DISGUSTED BY THE TREATMENT RECIEVED FROM VODACOM. AS A RESULT OF THEIR *********** STAFF (at least the ones that I have dealt with) I NOW FOUND MYSELF ON THE VERGE OF BAD CREDIT RECORD. THIS IS UNFAIR AND UNACCEPTABLE.
PEOPLE BEWARE OF CORPORATES WHO JUST WANTS YOUR MONEY INDEFINATELY LIKE VODACOM. SOMEBODY PLEASE HELP...TIRED OF THIS NONSENSE. SEEMS LIKE EVERYTIME I ENGAGE WITH VODACOM, THEY JUST END UP DOING THE SAME THING: TAKING MY MONEY **********LY (it happened in 2016/17 and my money was never returned)! This time I am not going to pay, I even changed my bank account to ensure that they don't have access to my account. Herein the reference number 00241aFB9KAHHXGU received from subscriber collection and customer care at Vodacom. HEEEELLLPPP PLEASE
I AM HIGHLY DISGUSTED BY THE TREATMENT RECIEVED FROM VODACOM. AS A RESULT OF THEIR *********** STAFF (at least the ones that I have dealt with) I NOW FOUND MYSELF ON THE VERGE OF BAD CREDIT RECORD. THIS IS UNFAIR AND UNACCEPTABLE.
PEOPLE BEWARE OF CORPORATES WHO JUST WANTS YOUR MONEY INDEFINATELY LIKE VODACOM. SOMEBODY PLEASE HELP...TIRED OF THIS NONSENSE. SEEMS LIKE EVERYTIME I ENGAGE WITH VODACOM, THEY JUST END UP DOING THE SAME THING: TAKING MY MONEY **********LY (it happened in 2016/17 and my money was never returned)! This time I am not going to pay, I even changed my bank account to ensure that they don't have access to my account. Herein the reference number 00241aFB9KAHHXGU received from subscriber collection and customer care at Vodacom. HEEEELLLPPP PLEASE