No refund from Vodapay and Netflorist

Bought a gift from Netflorist gift through Vodapay on 4th November 2024.I never received an order confirmation,contacted Vodapay who said I should contact Netflorist.Called them and they confirmed order by then it was late,cancelled the order and asked for refund.

A week late no refund contacted Vodapay and they said I will receive refund in 30days.32 days later contacted them,they pointed me to Nelflorist.Called them and emailed proof was promosed refund within 3 days. 2months 3 weeks later still no refund they keep apologising and asking for my bank’s statements.Sent twice already still nothing!!!