No refund as yet - Double Debit Glitch

I spoke to someone online with regards to this Double Debit Glitch that happened on the 31 December 2015 and they assured me that everything would be rectified and paid back into my account by Monday, 4 January 2016 - Ref: ***. My account was debited 3 times with an amount of R232.50 and then as well with an amount of R697.50. So total debited off my account on the 31 December was R1 395.00 After not hearing or seeing my account credited with the amount yesterday the 6 January 2016. I contacted Vodacom again. Upon explaining my story they said that it should have been in my bank account and they would need to escalate this to the Accounts Department. I then informed the gentleman that I would like someone to contact me before close of business on Wednesday 7 January 2016 at which point he said someone would. I haven't heard anything from them - Reference Number for this: A2-1I7I-Z1AVR.<br> <br> So to date I am still waiting for my refund. I have also queried the refund amount which no one has bothered to answer me. Tomorrow would be 1 week that this incident has happened and I haven't heard any feedback! <br> <br> Disappointed so much with Vodacom!