No refund after 20 days

<p>I did an upgrade online and was overcharged on my next debit order. I immediately followed up with Vodacom and was informed I'll get a credit. I advised that I want this paid into my bank account and was informed this will be done within 7 working days on 3 April. I am still waiting on this refund to be paid to me which was unduly taken off my account. I have followed up numerous times with numerous apologies from them but still nothing. This is shocking and not the first time I have had such issues with upgrades. Really disappointing Vodacom. Clients budget and when funds are taken off our account with not authority this sets us back. You cannot take so long to refund a client. But I'm sure you'll have no problem taking off funds with next debit order due in 4 days, but I am still waiting on my refund!!!!!!!!!</p>