NO REFUND

It has been almost 2 months since I cancelled my cell phone contract. It was a new contract. I had the handset for 2 days. It was collected from my workplace a week after cancellation. I called numerous times. I sent emails to [Email Removed] I sent numerous emails to retentions and the customer care department. No one can get back to me regarding my refund and my bank account has been debited twice after only having the handset for 2 days!! <br> <br> I have been with Vodacom since 1997, after changing from Cell C. I always wondered WHY people change to MTN and Cell C, hence now I know. This has been the most frustrating process I have ever encountered. <br> <br> I am changing to another service provider. <br> <br> Very disappointing customer,<br> MW Stuurman