kA
kurt A
1 reviews | Active since May 2017
30 May 2017, 20:18
NO REFUND
<p>I FINISHED MY VODACOM CONTRACT IN FEBRUARY 2017, I CALLED VODACOM CUSTOMER SERVICE TO CANCEL MY VODACOM CONTRACT AND THAT ALL DEBIT ORDERS SHOULD ALSO BE STOPPED, THEY ASSURED ME THAT NOTHING WILL BE DEDUCTED IN MARCH 2017 BUT TO MY DISAPPOINTMENT THEY STILL DEDUCTED PER DEBIT ORDER, I'VE CALLED NUMEROUS TIMES TO VODACOM AND EVEN SPOKE TO THE LEGAL AND ACCOUNTS DEPARTMENT FOR MY REFUND. TODAY IS THE 30 MAY 2017 AND I HAVEN'T RECEIVED ANYTHING YET. THEIR SERVICE IS BEYOND DISGUSTING. I WILL TELL EVERYONE I COME INTO CONTACT NOT TO MAKE USE OF VODACOM.</p>
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Replies (2)
Vodacom's replyOfficial
31 May 2017, 07:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 May 2017, 07:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
kA
kurt A's updateReviewer Update
29 Jun 2017, 19:39A month ago after publishing on Hello Peter regarding Vodacom service and still NO refund from VODACOM. NO FEEDBACK, NO COMMITMENT AND NO REFUND FROM VODACOM.
THE PROBLEM IS NOT VODACOM. ITS THE INCOMPE TENT PEOPLE THEY EMPLOY THAT HAVE NO IDEA ABOUT SYSTEM AND PROCEDURE.
I WOULD RATE THE SERVICE WITH NO STARS
kA
kurt A's update29 Jun 2017, 19:39
Reviewer Update
A month ago after publishing on Hello Peter regarding Vodacom service and still NO refund from VODACOM. NO FEEDBACK, NO COMMITMENT AND NO REFUND FROM VODACOM.
THE PROBLEM IS NOT VODACOM. ITS THE INCOMPE TENT PEOPLE THEY EMPLOY THAT HAVE NO IDEA ABOUT SYSTEM AND PROCEDURE.
I WOULD RATE THE SERVICE WITH NO STARS