JL
Jéan Lategan

1 reviews | Active since Sept 2016

13 Sept 2016, 17:23

No refund

<p>After a month of jumping through hoops in getting my money back on a triple charge. All communication has stopped and apparently nobody is willing to refund me or accept responsibility. I have been told I was a lier and non operative . This after I have been told by 7 different agents 2 supervisors what I should and still no refund and the " process" keeps changing </p>

0
Replies (1)
Vodacom
Vodacom's reply14 Sept 2016, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team