No recurring data loaded

I have had so many problems with Vodacom since I decided to take out a contract. On the 17th of January 2016 I phoned the call center to assist me with a recurring data plan. I do have an existing one, but wanted to increase the data loaded per month The data was never loaded and on the same evening I phoned again to cancel the recurring plan as I never received the data. Today (253 February 2016) I phoned again to try again for a recurring data plan. Richard answered the phone firstly in a very unprofessional and rude manner. he informed me that I already have a 1GB data recurring plan. which is not the amount of data I have received on the 1st of the month. I continued to explain to him what had happened on the 17th of January, whereby he kept quiet and then put the phone down while I was still speaking to him. This is not the first time that I have had a problem with Vodacom. I have been with Vodacom for 10 years, and see myself as a loyal customer. I suggest this gets sorted out promptly as I will not refer anyone to Vodacom after the terrible service and rudeness I have received