NO RECORDS!

We purchased a laptop computer from a Vodacom store about two years ago. The contract has since expired. The laptop was recently ****** and we called Vodacom to check if they could give us the serial number. None of the call centre staff could assist and neither the shop where the computer was purchased. You'd think that as a Vodacom customre they would keep a record of your history and items purchased. We are now unable to lodge a claim for the laptop purely because Vodacom has no record of the contract because its too old. Extremely disappointed as we have just been through a traumatic burglary and you would think that people would assist. Maybe its time to take all of our business elsewhere!!!!! When they selling you something then service is great but after sales service sucks! Surely they would be able to pick up info from the ID number.