no record of SIM swap on vodasom prepaid number?

I direct this to any Vodacom empoloyee, except Tobi, cause my question falls outside of the 7 topics Tobi are able to handle. Also if anybody else came across a similar problem, please advise if your problem could be solved. This is a very long story, an cover more than 6 weeks, 3 physical Voda stores (with live people), every other channel available (voice calls to 135, email,SMS, Whatsapp and facebook attempts) BUTT I will try and summarize - is it true that there is absolutely no way in which I can obtain proof that a sim swap was done on my PREPAID number on a certain date?? (even though a SMS was sent) The short reason is that my number was ****** and 2 transactions were done on my Makre (read RCS) card before I could get my number back. RCS now needs written proof that this SIM swap was in fact done - and the SMS vodacom sent is not proof, the written transcription of my "facebook messager" where the (person or bot) states that they can't provide such proof on a PREPAID number, is also not acceptable for RCS) I am now going to loose R23 000 over (what I think) a very stupid oversight? I am of the opinion that this records must be kept somewhere? Surely there must be something that can be done?