No Record Keeping and false information

I made payment arrangement 19 Jan to double debit on the 16 Feb. to make up for non-payment in Jan. My lines were cut ( all 20 ) on the 11 Feb 2015 , when I called and asked what happened I was informed the arrangement wasn't captured is now void( who's fault) . I have to pay 75% of 8800 to reactivate the account , I spoke to Buren to make arrangements , 4 payments to total 6500 , I called on the 27 Feb. to confirm that payments have been made I spoke to Lungilo she assured me that lines were open within one hour , the outstanding balance was no 5600. but make two more payments 6 and 13 march then we settled. today 2 march my line are off we have to pay 8600 because of the arrangement we made on the 19 Jan ( which seemingly had not been recorded) . I don't know what is happening all I know is I paid about R 180000 subscriptions to date and this is what I get for 1 late payment. ( I am sure we have all hade this problem at least once in our lives) what does it take to get proper service and someone to take accountability instead of just demanding us to pay up all the time> I am Done with you Vodacom and I will tell the world how badly you treat your loyal customers