WK
Werner K

1 reviews | Active since Sept 2014

16 Feb 2016, 11:48

NO RECEPTION YET I NEED TO PAY

Hi there;<br> <br> I have been a Vodacom contract customer for years now. I recently moved to Broadacres in Johannesburg Sandton, and have no reception in the area (NO SERVICE). So I am unable to use my handset.<br> <br> I have flagged it with Vodacom, and it took them a month to investigate.<br> <br> Feedback was provided that the Vodacom tower was removed some months ago and they are aware of the problem. This does not solve my problem: I am paying subscription fee to Vodacom of R 350 on average, yet I am unable to use my phone. so I am paying for a service I can not use.<br> <br> Please get back to me with an action plan, or you will loose me (and 23 other Vodacom users in my estate) as Vodacom customers.<br> <br> Regards<br> <br> Werner Koen

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Replies (1)
Vodacom
Vodacom's reply16 Feb 2016, 12:19
Official
Hello W***,


Thank you for your time and effort informing us of your concerns.

Please note that a consultant will contact you in due course to assist you.

Kind regards

Consumer Website Team