HS
Henny S
1 reviews | Active since May 2019
30 May 2019, 11:47
No reception via Vodacom !
Hello Peter, I have been with Vodacom for I don't know how many years and have now moved to an upmarket area within Herm**** Estate where I get absolutely no Vodacom signal ! How is this possible? Cell C, MTM all have a signal accept Vodacom. I am tied into a contract and am paying my contribution but Vodacom has broken their side of the contract by non availability ! My wife has already changed to Cell C and `I think I should do likewise. Every Vodacom client in this area has the same complaint and there are many ! Can you help ? Henny Swanepoel
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
30 May 2019, 14:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 May 2019, 14:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
HS
Henny S's updateReviewer Update
30 May 2019, 17:59Thank you, waiting for your contact. It would be advisable to contact me on the land line as I have no reception ! ***
HS
Henny S's update30 May 2019, 17:59
Reviewer Update
Thank you, waiting for your contact. It would be advisable to contact me on the land line as I have no reception ! ***
Vodacom's replyOfficial
31 May 2019, 09:01Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
Vodacom's reply31 May 2019, 09:01
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
HS
Henny S's updateReviewer Update
10 Jun 2019, 17:02Dear Vodacom,
After your last communication there has been no contact from yourselves other than a phone call asking if the problem has been resolved. There has been no personal inspection of the terrain or reception quality to make a difference !
Your reference no *** still needs attention.
There are several correspondences from the Fernkloof Village Estate to yourselves and still no permanent solution has been implemented to rectify your poor reception in the Fernkloof area.
The correspondence shows that one of your technicians adjusts the mast and the reception is better. Then someone else comes and fiddles with it again and it's terrible. How is this possible ??
I have been with Vodacom since the inception of cell phones and am highly disappointed.
We cannot understand that you as a sophisticated cell phone network ignore the need of your clients to improve your reception in this upmarket residential area.
Don't you care ? You make enough money out of us !
Please do something about it !
After your last communication there has been no contact from yourselves other than a phone call asking if the problem has been resolved. There has been no personal inspection of the terrain or reception quality to make a difference !
Your reference no *** still needs attention.
There are several correspondences from the Fernkloof Village Estate to yourselves and still no permanent solution has been implemented to rectify your poor reception in the Fernkloof area.
The correspondence shows that one of your technicians adjusts the mast and the reception is better. Then someone else comes and fiddles with it again and it's terrible. How is this possible ??
I have been with Vodacom since the inception of cell phones and am highly disappointed.
We cannot understand that you as a sophisticated cell phone network ignore the need of your clients to improve your reception in this upmarket residential area.
Don't you care ? You make enough money out of us !
Please do something about it !
HS
Henny S's update10 Jun 2019, 17:02
Reviewer Update
Dear Vodacom,
After your last communication there has been no contact from yourselves other than a phone call asking if the problem has been resolved. There has been no personal inspection of the terrain or reception quality to make a difference !
Your reference no *** still needs attention.
There are several correspondences from the Fernkloof Village Estate to yourselves and still no permanent solution has been implemented to rectify your poor reception in the Fernkloof area.
The correspondence shows that one of your technicians adjusts the mast and the reception is better. Then someone else comes and fiddles with it again and it's terrible. How is this possible ??
I have been with Vodacom since the inception of cell phones and am highly disappointed.
We cannot understand that you as a sophisticated cell phone network ignore the need of your clients to improve your reception in this upmarket residential area.
Don't you care ? You make enough money out of us !
Please do something about it !
After your last communication there has been no contact from yourselves other than a phone call asking if the problem has been resolved. There has been no personal inspection of the terrain or reception quality to make a difference !
Your reference no *** still needs attention.
There are several correspondences from the Fernkloof Village Estate to yourselves and still no permanent solution has been implemented to rectify your poor reception in the Fernkloof area.
The correspondence shows that one of your technicians adjusts the mast and the reception is better. Then someone else comes and fiddles with it again and it's terrible. How is this possible ??
I have been with Vodacom since the inception of cell phones and am highly disappointed.
We cannot understand that you as a sophisticated cell phone network ignore the need of your clients to improve your reception in this upmarket residential area.
Don't you care ? You make enough money out of us !
Please do something about it !
HS
Henny S's updateReviewer Update
21 Jun 2019, 12:16Dear Vodacom,
I am extremely disappointed by your lack of response in solving this problem.
It's a disgrace !!!
I was phoned by an employee/technician/manager of yours from Cape Town on Tuesday making an appointment to see us on Thursday at 10:30 on site in Fernkloof Village.
The Estate Manager was notified and we waited in anticipation for this person to arrive.
Needless to say, Vodacom never pitched ! No phone call or message.
Its a sad situation that you don't care about your clients !
I am extremely disappointed by your lack of response in solving this problem.
It's a disgrace !!!
I was phoned by an employee/technician/manager of yours from Cape Town on Tuesday making an appointment to see us on Thursday at 10:30 on site in Fernkloof Village.
The Estate Manager was notified and we waited in anticipation for this person to arrive.
Needless to say, Vodacom never pitched ! No phone call or message.
Its a sad situation that you don't care about your clients !
HS
Henny S's update21 Jun 2019, 12:16
Reviewer Update
Dear Vodacom,
I am extremely disappointed by your lack of response in solving this problem.
It's a disgrace !!!
I was phoned by an employee/technician/manager of yours from Cape Town on Tuesday making an appointment to see us on Thursday at 10:30 on site in Fernkloof Village.
The Estate Manager was notified and we waited in anticipation for this person to arrive.
Needless to say, Vodacom never pitched ! No phone call or message.
Its a sad situation that you don't care about your clients !
I am extremely disappointed by your lack of response in solving this problem.
It's a disgrace !!!
I was phoned by an employee/technician/manager of yours from Cape Town on Tuesday making an appointment to see us on Thursday at 10:30 on site in Fernkloof Village.
The Estate Manager was notified and we waited in anticipation for this person to arrive.
Needless to say, Vodacom never pitched ! No phone call or message.
Its a sad situation that you don't care about your clients !