No reception in Howick - offered a cancellation at no cost 1 month ago - still waiting

<p>Original reference: 1- ********** ********** </p> <p>On May 24th, after a long process of calls, emails, Facebook posts, Hello Peter reviews etc, I received a call from Kurt of Vodacom’s Networks department. He admitted they couldn’t provide normal service in our area in the near future due to the lack of Vodacom’s antennas in our side of Howick. He kindly offered me a contract cancellation at no cost which I happily accepted. He told me somebody would call me to sort it out. Well, I’m still waiting for that call. In the meantime, we’ve call them 3 times:</p> <p>1 – May 26 – Spoke to Hafisa, reference ec-0coc-2rwltr: she can see the cancellation request is in the system and she will make sure it’s executed shortly</p> <p>2 – June 6 – Spoke to Lizelle, reference: our cell phone number: she can see request on system on will follow up</p> <p>3 – June 14 – Spoke to Ragma, no reference: she can see request on system. She’s annoyed nothing has been done yet. She’s next to network department and going to talk directly to them. Somebody will call us today. No call.</p> <p>So today is June 21, almost a month I was promised a cancellation. No signal, no customer service, no nothing. Can it get worse?</p>