No real help

Good Day

I hope you are able to assist me.

I tried to apply for a New contract deal and was told that based on my rating I can only qualify for a deal below the amount of R200...

Now to me, I hear what was being told however, I do believe that Vodacom can do better, I have been with you for many years, renewing my contracts and taking additional when needed and have never missed a payment no matter what. In actual fact on a few occasions, Vodacom over-debited my account and had to refund me...

I explained to the lady that I currently have 3 contract, 2 of which expires in September I believe. How is it that I qualify for a real below R200, have been a loyal customer for many years, have 2 contracts ending soon and you are not will to assist me in getting a new Top-Up contract on the original model Huawei P30 lite which is the same as the one I currently have?

I would not even have mind if you are able to upgrade one of my contracts even if I get a different number, however to want to offer me something but not what I want, just what you feel I should get is utterly ridiculous.

So I ask, is there any way I can be helped in obtaining what I want? I believe the online price is for R279 p/m I do not want to approach a different Cell company as I have been with you for years, however it would be great to know that as loyal as I have been to you that you can be to your customers as well in trying to resolve this current issue.

I***

Thanking you in advance.

Yours Sincerely