AH
Andries H
1 reviews | Active since Jun 2017
27 Nov 2023, 16:10
No reaction on *****
Logged a ***** case with Vodacom and submitted all documents on 30 Oct. Turn around time 7-14 working days. To this day I have heard nothing, even after various follow up attempts. Worse part is it is a serious amount of money that has been *****ulent taken from my business acount!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Nov 2023, 07:02 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2023, 07:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Dec 2023, 10:53Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our business support team for further assistance. Based on the feedback provided, our team processed the necessary credits and actioned the refund on the account. The refund will take 7 – 14 working days to reflect in your bank account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our business support team for further assistance. Based on the feedback provided, our team processed the necessary credits and actioned the refund on the account. The refund will take 7 – 14 working days to reflect in your bank account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2023, 10:53
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our business support team for further assistance. Based on the feedback provided, our team processed the necessary credits and actioned the refund on the account. The refund will take 7 – 14 working days to reflect in your bank account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our business support team for further assistance. Based on the feedback provided, our team processed the necessary credits and actioned the refund on the account. The refund will take 7 – 14 working days to reflect in your bank account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,