FW
Frank W

1 reviews | Active since Jun 2015

03 Aug 2015, 15:24

No reaction from Vodacoms CEO or staff

Friday passed Susan phoned to let me know that my account was sorted out and my bank account credited. This was not the case. I have been unable to contact Sheryl at the CEO's office, after assuring me after my last complaints that I should contact her any time if I experience any problems. I phoned numerous times on Friday and today just to hold on for ever with unprofessional telephone receptionists.<br> I have also been complaining that it takes up to 15 minutes at times to open or access my e/mail. This is unacceptable. For three months now I have had various issues with Vodacom. The CEO will not speak to me on the phone yet my 2 debit orders are good enough every month. My 1 account is more than 14 years old and this is what you get. SISS MAN. CEO start investigating as all is clearly not well!!

0
Replies (1)
Vodacom
Vodacom's reply04 Aug 2015, 12:19
Official
Hello Frankwileman,

We have received your enquiry and one of our consultants will be in contact with you.

Regards
Vodacom Consumer Website Team