TJ
Terina J

1 reviews | Active since Dec 2012

26 Jan 2016, 14:41

No reaction after 4th person - Vodacom put down ph

Always distressing when a supplier are happy to receive funds for services - but when it comes to actually delivering the service they put the phone down in your ear.<br> <br> Thank you very much to Donald who did try his best, I am sorry to say to Vodacom that the 3 people I spoke to after Donald were extremely unfriendly and did not try in the least to assist.<br> <br> I signed a new contract online at the beginning of Jan 2016, I received the parcel but the Sim card in the package were w micro sim and not a nano sim. <br> <br> The first time I called I was advised to call ***4 and arrange for a new sim - or I should just buy a new sim.<br> <br> I have over time become less and less satisfied with the service or should I say lack thereof from Vodacom. <br> <br> Always sad when the big companies throw their weight around and do not care about the customers.

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Replies (1)
Vodacom
Vodacom's reply26 Jan 2016, 14:45
Official
Hello Terina66,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team