No Pseudo Number allocation

Good day,<br> <br> A week ago it was requested that a new pseudo number be allocated to my account. My line has since been locked and I cannot use it. <br> <br> I received an SMS yesterday saying it is unlocked, but still cannot do anything. No calls, no sms and cannot use data. <br> <br> Please get this sorted out ASAP. This was supposed to be done by yesterday. But nothing works. <br> <br> Please process either a refund for this or get this sorted. <br> <br> Thanks