No proper communication

I app**** for 80+50GB contract about 2 weeks back and I was told I needed to send my documents through. I had gotten a call back from Vodacom and was told to send my documents to Sameera. I tried sending it to the required email address however it seemed as if the email address was incorrect. I tried replying back on the mail asking for the requested email address however no response was done. I tried applying for another contract with another ISP and my contract had been declined due to due to my credit enquiry from Vodacom. I had to then take a lower package from the ISP. With all this frustration I made a call back and after 3 attempts Vodacom called me back to tell me my application was canceled. No feedback was given so when the guy said he will check the process I told him please don't do another vetting as it will cripple my credit score. A few minutes later he said that my application was still processing. I really hope that Vodacom did not do another vetting as they have previously done one and if so I had not requested the second time. I just wanted to know if I could get the deal or not? After telling me it's canceled then processing just makes you wonder. I understand vetting had to be done initially but I hope it hasn't been done again