JE
Jaco E
1 reviews | Active since Dec 2018
29 Nov 2021, 11:16
No proof of purchase or any record of purchase from VODACOM
So I bought a Samsung 55' tv from Vodacom in 2019 - Black friday, the tv was delivered to me by RTT with no proof of purchase, just a delivery note. So now the TV is giving me problems and Vodacom has no record of the purchase I made with them. I have been calling a 100 times requesting assistance with this and nothing, absolutely nothing. The tv is currently still under warranty, however Samsung does not want to assist without a proof of purchase, even though their system indicates that the TV should still be covered. What to do...? One thing is for sure I will not buy another item from Vodacom again...
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Replies (2)
Vodacom's replyOfficial
29 Nov 2021, 12:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2021, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JE
Jaco E's updateReviewer Update
02 Dec 2021, 16:17And not even a call from Vodacom as yet, I have escalated the problem 3 times, called more than 10 times and my tv is just about out of its warranty...thanks vo0dacom for selling me a tv that you now claim you have no record of. Wonder why RTT delivered a tv set to me with a voedacom delivery note if I never bought it from you. Will never buy anything online with vodacom again, never. Purhaps time to change service provider as well.
JE
Jaco E's update02 Dec 2021, 16:17
Reviewer Update
And not even a call from Vodacom as yet, I have escalated the problem 3 times, called more than 10 times and my tv is just about out of its warranty...thanks vo0dacom for selling me a tv that you now claim you have no record of. Wonder why RTT delivered a tv set to me with a voedacom delivery note if I never bought it from you. Will never buy anything online with vodacom again, never. Purhaps time to change service provider as well.