No promises even though they're delinquent

After receiving a confirmation email (with reference number) from Vodacom I waited the prescribed 24hours for them to get back to me. A week has since past without any feedback on the red hot deal I app**** for online. Upon request of feedback I am now notified that I don't qualify for the deal anymore because it's an August deal. My application date of 27-Aug-18 however does not count. What pathetic customer service they have where you need to follow up on them all to find out they took too long and now I don't qualify. Now my poor son can't get the PlayStation4 as they advertised (with his birthday coming up no less). To add insult to injury the consultant tells me they cannot promise that I can get the deal although I app****. (Genelle) Does the online service not work as it should? Maybe it's a sign that my business is better not placed with them in the 1st place.