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Nick A
1 reviews | Active since Mar 2009
19 May 2021, 18:13
No progress for 56 months on query.
Good day,
I have had a query with Vodacom since the 18 Dec 2020 with regards to a new contract that I took out. I was initially assisted by Rueben from Twitter support, that said he would get back to me. Since then I have not head anything back. I have screen shots of 6 months of communication with Vodacom, where they keep promising me to come back to me, or give me feedback. 6 Months of no movement on my query.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 May 2021, 21:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 May 2021, 21:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Jun 2021, 08:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Jun 2021, 08:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
NA
Nick A's updateReviewer Update
01 Jun 2021, 08:29Good Day,
No one tried to contact me
No one tried to contact me
NA
Nick A's update01 Jun 2021, 08:29
Reviewer Update
Good Day,
No one tried to contact me
No one tried to contact me