NO PROGRESS AFTER 4th HELLO PETER COMPLAINT

It seems to be the norm for Vodacom to hope that all problems will disappear, but guess what??????IT HASNT.My query , ref nr PC-0W3N-2D6K4G, will now be reverted to the Consumer Commissioner.To deduct money from my account for handsets which I dont even have is *****!If I dont get my refund today still , by 12pm, be assured that I will take this matter further.