EE
Estelle E
1 reviews | Active since Mar 2009
17 May 2017, 12:01
NO PRODUCT KNOWLEDGE
<p>I have a Sony Xperia M5 which is 13 months old. The phone gets extremely hot and the battery must be charged twice a day under normal use. I phoned Vodacom un Centurion and the lady tells me the phone and battery will be fixed under warranty. i phone Menlyn to confirm and the lady tell me it will not be fixed under warranty. How is it that I can not get a definite answer?. It seems the personnel lacks training. Can someone with knowledge please confirm whether this issue will be fixed under warranty or not???? Thanks!</p>
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Replies (2)
Vodacom's replyOfficial
17 May 2017, 13:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 May 2017, 13:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 May 2017, 10:21Dear Estelle,
Your query has been resolved.
Regards,
Cassandra
Best regards,
Vodacom's reply23 May 2017, 10:21
Official
Dear Estelle,
Your query has been resolved.
Regards,
Cassandra
Best regards,