No processes and no contact from Vodacom

I have signed up with Vodacom Fibre on 5 May and after calling them about 7 times and receiving only one call back from them; there seems to be no one at Vodacom that is willing to help and to own the issue to see it to resolution. Seems a bit ridiculous that the so called helpdesk agents say their only escalation path is to send a reminder to their 'back-office' every 24 hours and hope that they respond. I say 'back-office' because the agents I chatted with cannot even explain to me what this so called void or black hole actually does other than sometimes reply to their escalations. How do you work from home with no internet connectivity in today's times when you actually give Vodacom almost a full month to set up everything and yet they cannot?