No problem solving by VODACOM

After a Wi-Fi Fiber installation about 4 months ago at my house my Wi-Fi connection stopped 19 days ago on the 29 th October 2021. I phoned Vodacom (***) Fiber department several times. Time after time. Unfortunately the people answering the calls can only check the issues as what they can see on the system but cannot fix the problem if it's a technical problem. Every person I talked to on the phone escalate the problem I have via email to the resolution department where by they was suppose to fix the problem if it is a technical issue. Up to now I only received two calls on the same day from the same person to promise to me they are going to send out a technician to my premises to fix the Wi-Fi router (a week ago). And also it should happen the very same day. Nobody was here and nobody there after. So many times I called Vodacom, provide them the number SR*** to have a look at the problem. Vodacom's Resolution Department don't care to help me after about three (3) weeks without internet, for which I have to pay. They don't care, there's no follow ups. WHY WHY WHY?????? I'm very unhappy and very disappointed in the service of Vodacom of whom I've been a client since I got my very first cell phone (Nokia 2210). For me its a slack ass attitude by management and the people in charge. They should be ashamed and fired.