No problem solving

<p>My dad upgraded to a Huawei P8 lite in March or April 2016. Since he received the phone he has had endless problems with the handset. </p> <p> </p> <p>He is losing messages, he isn't able to send certain messages and the battery doesn't last and no one is able to assist him. He logged a call with the Vodacom shop in mall @ reds as well as the chatz shop in Mall @ Reds. No one is solving the issue for him. that handset isn’t even 6 months old already and he is so frustrated with the handset. they advised him to come to mall @ reds and they will back up the handset and factory reset it for him to see if the issue can be resolved. He got there and then he was advised they don't have the necessary tools to assist he needs to go to Vodashop in Centurion mall. Why is it his responsibility to be pushed from one store to the next to get the issue resolved if the handset is a problem since he started using it. Please get this sorted ASAP as he cannot continue like this. Please I need assistance alternatively I will need to take further steps to get this resolved. The phone is faulty and needs to be replaced. He has spoken to people fro Vodacom IT aswell as Huawei it's self and no one could assist.</p>