TR
Thato R

1 reviews | Active since Apr 2019

25 May 2022, 11:56

NO PRIVACY - Breach of POPI Act

Im disgusted at the service this service provider is offering. They no nothing about the POPI act.

I signed up for a contract last year and everything was OK until i started someone elses statement.

"MS Yagavelli Pillay" There is no security with vodacom.

The statement shows everything Where they stay, what they paying for and recently I learned they just signed up for a new apple contract. The disturbing thing is I even got Sms that ask if I ordered and could cancel order if its not me. at that time i thought someone is using my details to order till i realized its MS Pillay.

This is such an inconvenience cause I drove to a vodacom store fearing there is ***** happening. Only to find the store so full I ended up leaving.

I dont want to be associated with such and would rather leave vodacom. There is no Privacy im not happy moving forward with my contract.

0
Replies (3)
Vodacom
Vodacom's reply25 May 2022, 14:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
TR
Thato R's update26 May 2022, 10:32
Reviewer Update
Like always
You will say anything to defuse a problem.
No one has called and yet I still get another customers personal information sent to my number.
This is really wrong i actually would like to never work with you guys again after this.

You give me a number that is still linked to someone else and still sent billing and contract details to me. There is no Privacy here
TR
Thato R's update31 May 2022, 10:11
Reviewer Update
Till today

No one has called... This is how they don't care

I will not share my number with another customer!!!