No power to you Vodacom fibre

I wish I could give less than half a star. The worst service I have received. So disappointed in how I’ve been treated. I ordered fibre on 5 Jan 2021, to date I’m not connected. I’ve messaged and called every week, been told to wait further every time.

3 weeks back I called and was told my sales order was “accidentally” cancelled, and hence I’ve had connection issues. I placed a new order end of February, and to date still same problem no connection. I’ve called multiple times for activation of fibre, nothing happens. It’s been over 2 months of being patient and trying to address this professionally, however they are taking advantage of me. I am student and require these fibre services during the times of Covid, but they don’t seem to care.

Vodacom fibre department has got to be the worst service I’ve had