NO POWER TO ME

I WAS ERRONEOUSLY BILLED FOR CONNECTION FEES IN DEC AND JAN. I SPOKE TO X2 AGENTS 15 JAN & 3 FEB AND EXPLAINED, TO NO AVAIL. I THEN SPOKE TO X2 TEAM LEADERS 11 FEB & 18 FEB WHO PROMISED TO CALL WITHIN THE HOUR ON THOSE DATES - NO CALL YET. 19 FEB I ASKED FOR DEPT SENIOR MANAGER AND WAS ADVISED HER NAME WAS THULI. I ASKED THAT SHE CALL ME SAME DAY BUT NO YET.<br> <br> TODAY 20 FEB I CALLED THE ONLINE DEPT AGAIN (***), THE CALL IS ANSWERED WITH NO WAITING TIME BUT THE CONSULTANT DOES NOT IDENTIFY THEMSELVES, INSTEAD I AM MADE TO LISTEN TO THEIR CHIT CHAT AND LAUGHTER AND SUDDENLY I'M TRANSFERRED TO A SURVEY. THIS HAPPENED X5 TIMES, OF WHICH I RECORDED THE 2ND CHATTER FILLED CALL.<br> <br> I WANT THE HOD OF VODACOMS CUSTOMER SERVICES TO WHOM I WILL GLADLY FORWARD THE RECORDING!