No power no Vodacom

We live in Ballito, over a year ago I called the call Centre and requested they escalate my concerns as every single time we have load shedding we loose signal 20 minutes later, not just seeker signal, no signal at all meaning the UPS at the tower obviously hasn’t been serviced and the batteries need replacing long back Or else the unit is undersized or the generator isn’t kicking in... is this so difficult to resolve? MTN and cell C networks both continue to operate during the outages... please prioritize this as it is also a security risk to have no means of communication when the power is out.