JS
Jacy S
1 reviews | Active since Jul 2019
19 Jul 2019, 12:03
No Power, No Signal, Community Left Without Communication!
Vodacom has left my community without a cell service for more than a year. The tower has no back up power supply and if the power goes out there is no service. This means that you cannot call for help, report the power outage (if unplanned), call an ambulance, call the police, call any emergency service, or just stay in touch with friends and family.
This is completely unacceptable and despite being reported many times, Vodacom is yet to stir themselves and see to the back up power supply for the area.
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Replies (1)Vodacom's replyOfficial
19 Jul 2019, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jul 2019, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
