No porting for 3 weeks from Vodacom...explain please. **** service

I took out a contract with Vodacom. I now taking over 3 weeks for me to port from 8TA to Vodacom. in the meantime as a business person, Vodacom has left me with no phone and means of communication. How am I suppose to operate in this day and age. I have had a person in my office call into to them every day for 3 week to resolve this matter with no joy. So finally here I am complaining, justifiably. This is a **** company with no sense of responsibility towards customers. So disappointing.