No point in contacting customer support

<p>I went to Vodacom to do a transfer of ownership and to upgrade the contract. The account was transferred to my name and the contract was upgraded at the beginnning of April. (uChoose Flexi)</p> <p> </p> <p>I received an email on the 5th of May stating the following: "Vodacom Balance Notification. For your information. MANDATORY ACCOUNT LIMIT REACHED- SUSCRIBERS SOFTLOCKED" after which my sim stopped working. This makes no sense since I am on a top-up contract.</p> <p> </p> <p>I went to a Vodacom shop to query this email, and to find out what the issue is. They told me that it is a "credit limit" issue on my account. They told me to contact customer support because they are unable to sort it out in-store. </p> <p> </p> <p>I have contacted customer support (082 111)... 8 or 9 times since the 5th of May.. today is the 18th and the issue still has not been resolved. The issue has been "elevated" 3 times... Everytime they tell me that the issue has been resolved or that it will take 24-72 hours to be resolved. My sim gets unlocked and then locked again after an hour or 2. Everytime that you call customer support you have to answer all the security questions after which you are placed on hold while "the system loads". It is difficult to express the frustration that this has cause me.</p> <p> </p> <p>I've been unable to use my phone for 2 weeks and now I will have to pay the full premium although I only had use of my phone for half of the month. It is UNACCEPTABLE. There are no overdue invoices on my account. I dont see the point of having a 24 hour customer support line if you cannot help your customers. At this point in time I wish that I never upgraded or even renewed the contract.</p> <p> </p> <p>I am posting this as a last resort. I dont know what to do anymore. Vodacom should seriously look at their support system... I will never recommend Vodacom to anyone!</p>