No Pick up for cancelled order

I cancelled our online order from Vodacom as soon as it arrived, as the phones were not what we expected. I battled to get hold of a consultant for more than an hour, after being cut of about 8 times! They created a Service request and a reference number was sms'd. We got a sms two days later, notifying us that RAM couriers will be collecting the order. That was Friday 13 Feb. I phoned the after sales customer care on Monday 16 Feb, and Denzel was very helpfull with trying to find out when a pick up will be taking place, but according to him no pick up number were available yet. I phoned RAM to see if they had been contacted by Vodacom to collect but they had no request on their system from Vodacom. After numerous phone calls to Vodacom, I am still not any closer to a clear answer as to when the parcels will be collected to go back to Vodacom.