No phone since Dec 2015

I have not had a phone since December due to a problem with the microphone we took the phone in to vodacom Cresta for them to send it off, get assessed and was sent a quote which we declined due to the fact we could not afford R3000. 00<br> <br> The phone came back to Vodacom technical department, we went to fetch it they brought the phone to us and the screen was cracked as well as the silver rim on this phone which was damaged(Soni Z3) this was already a 5 week wait.<br> <br> We then left and asked them to fix it which they did. LEON was the guy we have been dealing with and he tells me today that he fixed this with his own money, out of his own salary and I should be grateful and happy.<br> <br> After a further 7 week wait we finally got a call in the week to say our phone was fixed and we can collect it which I went to do about 2 hours ago. I got there and the service in this branch is disgusting, an absolute \care free\" attitude. Finally received the phone and while analysing it making sure it is working I realize that the back camera is NOT working. Finally got Leon on the phone where he tells me nothing can be done right now. I have been paying for a contract since Dec and still NO phone. "