II
Ilsesirgel I

1 reviews | Active since Oct 2011

03 Feb 2022, 09:26

no phone signal or 4G internet for months in Welgemoed area

This is the 4th time I am complaining about this issue, because nothing is done to resolve it. I recently moved house and I live on the border of Welgemoed and Protea Valley, the Vodacom signal when making or receiving phone calls are non existent most of the time. Sometimes I literally move less than a 1m in the house then the signal drops. People cannot get a hold of me, missed call sms message only come through hours later if at all, the 4G internet on the phone is also basically not working and I also have to separate 4G bundles on 2 ipads, I basically cannot use these either, these were recently renewed, had I knew upfront about the issue I would not have bothered. I am considering moving to MTN.

0
Replies (1)
Vodacom
Vodacom's reply03 Feb 2022, 11:34
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team