No phone received after upgrade

Item: Vodacom
Rating: 1
Author: Melanie Cronjé

I have upgraded online on the 13th of December 2018. I have still not received my phone. The "delivery in 24 hours" is a lie. Every time I phone they say they will escalate my request, or that they requested the warehouse to provide information or they will look into the problem. Yes you look into the problem but you do not provide me with feedback. What is the issue how hard can it be to deliver my phone?????

Helpful (0)

Replies (3)

Vodacom's replyOfficial

10 Jan 2019, 15:00

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply10 Jan 2019, 15:00

Official

Vodacom's replyOfficial

10 Jan 2019, 16:54

Dear Melanie

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.

We apologize for the inconvenience.

Have a great day further

Vodacom Consumer Website Team

Vodacom's reply10 Jan 2019, 16:54

Official

Melanie Cronjé's updateReviewer Update

10 Jan 2019, 17:09

Thank you for your speedy response.

Melanie Cronjé's update10 Jan 2019, 17:09

Reviewer Update

Thank you for your speedy response.