No phone, no feedback

I app**** for a new business cell phone account and was told it was approved and my phone was being dispatched. A few days later I emailed to find out what the situation was and was told that it hadn't been done as I still had to send another document and that \They was suppose to have called you or sms you and inform you on the additional documents requirements"- which they hadn't. <br> <br> I then sent the documents through and inquired if the process was now complete and when I would receive my phone. After 3 emails to enquire about the status I received an email stating"