WK
Werner K

1 reviews | Active since Mar 2011

24 Feb 2015, 12:20

No phone contract's discount disappeared

I got R131.05 discount on my Smart Standard Subscription because I opted not to take a phone on the contract. In January the discount was removed from my statement. So according to Vodacom I needed to 'upgrade' my contract to keep getting a discount.<br> <br> This is nothing less than bureaucratic red tape, reducing my and the Vodacom salesman time.<br> <br> I want my money back, or I'm off to another service provider. Really the R262.10 I want back is nothing compared to a lifetime of subscriptions Vodacom will lose.

0
Replies (1)
Vodacom
Vodacom's reply24 Feb 2015, 13:23
Official
Hello Werner9,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team