rB
richard B

1 reviews | Active since Feb 2017

16 Feb 2017, 14:23

No Phone but i keep paying the contract

<p>I have been billed and paid VODACOM 4 months of contract for 2x contracts but still no phones. HOPELESS service - disgusting - the mind boggles that they have clients - oh yes, i forgot, they tie you in and keep you hostage. I moved from MTN - jumping from the frying pan into the fire - absolutley horrified by the non existent service and complete disinterest - 4 months and NO phones - they *****ing from me and despite multiple calls and e-mails, NOTHING! Horrific!</p>

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Replies (2)
Vodacom
Vodacom's reply16 Feb 2017, 15:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Feb 2017, 11:13
Official

Thank you for bring this incident to our attention.

The reported instance has been reviewed and addressed please refer to our consultation and correspondence to follow.

Warmest regards

Elroy