no phone

I went to upgrade my account at tygervalley but also wanted to transfer contract onto my name. The sales person advised that I should first transfer my account then upgrade. Little did I know there would then be no proof of payment or credit against my name and I proceded with the transfer. I then went to upgrade to my new phone, but now I do not qualify and am thus without a phone as the other one was ******. This is unexceptable and no one has a solution and I earn enough money to get this contract. I would like a solution as I still have no phone and relying on a work phone.