mV
michelle V
1 reviews | Active since May 2012
27 Jul 2019, 12:17
No phone
I ported my number from cell c to Vodacom on Wednesday and the consultant Roelof Pieterse at chatz connect wilrogate said it will take 24 hours for the number to be active. Waited 24hours ,no service, phoned him and was told to come into the shop again, once there I was told he must send an email as I was on a contract with them YEARS AGO. I phoned customer care today to follow-up and the lady said she can't assist me as I am not answering the questions correctly.....how can I if I DO NOT HAVE A CONTRACT with them. Questions like how do I get my statements.... I don't as I DO NOT Have a contract with VODACOM. How do I get my number reactivated????
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Vodacom's replyOfficial
27 Jul 2019, 12:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jul 2019, 12:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
mV
michelle V's updateReviewer Update
01 Aug 2019, 08:33Vodacom finally managed to Port my number a week after the request was made. Now I cannot send or receive smses! I phoned the chatz connect store and was told they reset the number on their side and it should work now....still not working, phoned customer care and she couldn't see what the issue is and said I must get a Sim swap. Went to Chatz connect got some swap done and STILL NOT WORKING????
mV
michelle V's update01 Aug 2019, 08:33
Reviewer Update
Vodacom finally managed to Port my number a week after the request was made. Now I cannot send or receive smses! I phoned the chatz connect store and was told they reset the number on their side and it should work now....still not working, phoned customer care and she couldn't see what the issue is and said I must get a Sim swap. Went to Chatz connect got some swap done and STILL NOT WORKING????